We're sorry to hear that you've had a less than stellar experience with Ella's Wool. Please let us know what went wrong, and we will do our best to help.
Note that we're a small, family-run company, with no dedicated support staff. While we try to get back to everyone promptly, we sometimes fail. So if you haven't heard from us in a working day or two, don't feel bad about giving us an extra nudge.